1、 Dongfang Precision has a professional technical service team of 50 persons and provides clients with professional, fast and efficient technical support and after-sales service.
2、Excellent customer care is our service commitments, we promise the technicians are 24-hour telephone online in whole year, and if the site service is need to be arranged, we ensure the service engineer will be reached within 48 hours in China and 72 hours in other countries after the required visa is issued.
3、To provide clients with professional pre-sale, sale and after-sale service
【Pre-sale Service】According to the customer demand, to provide the suitable machine model and configuration, and provide the professional advice toward the plant layout for clients as well.
【Sale service】Guide the customers in preparing items to install a new machine and remind the customer of the attention points during the installation, ensure the smooth installation and stable operation of the machine.Provide the technical training service for the customer and ensure the customers master machine operating skill.
【After-sale Service】Provide 24-hour telephone and E-mail online service, reply the customer's questions in a timely manner.Through the remote device, the machine condition can be monitored rapidly and help customers to shoot down the problem quickly.
4、Provide high efficient parts service to our customers
Our effort direction of the spare parts service is fast and exact. We adopt CRM and SAP management system to establish independent data files for every customer and ensure the accuracy of the customer equipment information integrity and accessories sales.